U.S. returns are easy! Unworn items in original packaging
can be returned within 15 days of the ship date for My Rewards
store credit, unless marked as final sale or otherwise noted.
If your bauble is less than perfect upon arrival, we want to know! Send a photo to [email protected], and our Customer Care Team will get back to you with a solution. We’re here to help Monday - Friday, 9am - 5pm (EST). We aim to respond within 4 business hours. Additionally, you can always send it back for a replacement or My Rewards store credit.
The customer will be responsible for shipping the item back to us for easy returns. To return your order, include the original invoice and reason for return. If you received a free gift with purchase and are holding onto less than $50 worth of merchandise, please make sure to include the gift with your return or its retail value will be deducted from your refund. We are not responsible for lost return packages, so please take note of the tracking number on the label.
Alternatively, you are welcome to use the shipping method of your choice; if so, we encourage you to add tracking and insurance to your package.
Please address all returns to:
882 Avenue of the Americas
New York, NY 10001
We do not offer refunds to original form of payment. We will replace, exchange, or apply the item cost (less any promotions used) to your My Rewards store credit. You will receive an email notification from Full Line Collection when we process your return. Please allow up to 20 days for your package to arrive and our Returns Department to process your exchange or My Rewards store credit. For more about our return policy, visit the Returns page, or reference the invoice included in your box.
In order of an exchange to occur, the received item that you are looking to exchange must be returned and received first. Please note that the returned item must be unworn and in original packaging. If you need a replacement for the same item or would like to exchange for another item, please email [email protected]
Full Line Collection gladly honors a one-time sale price adjustment on full-priced merchandise within seven days of the retail purchase. Sale price adjustment does not include limited-time promotions, including discount code and gift with purchase offers. To obtain a price adjustment, please send us an email to [email protected] within the seven day window. Include your order number in your email message. If you are within the deadline, we will apply a credit to your My Rewards to use towards your next purchase. Items purchased with a promotional discount are not eligible for price adjustments. Items purchased with gift cards are eligible for price adjustments.
My Rewards are one-time use and non-refundable. If you return an order, the My Rewards you earned on that order will be deducted from your account when your return is processed. If you already spent the points earned on the returned order, the dollar value that corresponds to the used points will be deducted from your total refund.
Custom-made personalized pieces, including monograms and nameplates, are handmade to order and cannot be returned.
Items purchased on sale and marked as FINAL SALE cannot be returned
Returning an order that included a free gift? Please be sure to include it with your return, or your refund will be adjusted to reflect the retail price of the gift.